4 Applications of AI in Customer Service Workflows

Using AI and chatbots as customer service channels is the easiest way to keep agents happy. By acting as the first line of defense, AI can drastically minimize the time and energy expended on menial tasks by deflecting them towards zero-effort channels like self-service. In this discussion, CX Executive Arun Mani illustrates four great ways to use AI for your agents’ benefit.

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Arun Mani

President, Freshworks

What's in this discussion

  • How AI can make a good customer experience great
  • Minimizing agent and manager effort using AI
  • Ticket deflection and routing to reduce agent effort
  • How agent-assistance bots work