As someone on the support team, we all know that we’re here to help customers. But, what about certain situations when you can’t? A feature that’s not going to be built, an outage or a bug. There is sometimes no way to prevent a mishap from happening. However, you can be better prepared for a potential mishap with these tips that we’ve collected over the years. These tips can help you handle difficult conversations with customers better. We’ll also be offering bonus tips on how to steer difficult conversations with your team because it’s a happy agent that makes a happy customer!
In this webinar, you will hear our Support Lead, Bhargavi, speak about:
The Power of Freshdesk + GSuite to provide efficient Customer Service
How Citizens Advice uses Freshdesk + G Suite for efficient support
How to use metrics and take data driven decisions
How to engage your community to build better products