Supercharge your CX with AI & Bots

As customers increasingly turn to self-service for support, technologies like AI and automation are playing a fundamental role in supporting this shift in behavior and the rise of customer expectations.

The focus makes sense: online channels help companies provide an efficient, consistent support experience as volume surges, agents adapt to new environments and budgets tighten. If that is, they are used correctly.

In this webinar, you will learn:

 

Speakers

Anand Elangovan
Lead, Solutions Engineering
Freshworks

Utkarsh Awasthi
Head, Customer Marketing for Enterprise Business
Freshworks

Vikas Selwal
Lead- Customer Success
Freshworks