Sales and Marketing
IT Service Management
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As customers increasingly turn to self-service for support, technologies like intelligent automation are playing a fundamental role in supporting this shift in behavior and the rise of customer expectations.
The focus makes sense: online channels help companies provide an efficient, consistent support experience as volume surges, agents adapt to new environments and budgets tighten. If that is, they are used correctly.
Using Intelligent Automation to guide conversations and improve agent productivity
How automation is extending self-service across more types of interactions, making it more tailored to customers and agents
Key takeaways and best practices from this knowledge management thought leaders
Real-life examples of how Intelligent Automation Is transforming customer service operations and empowering the agent workforce
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Lead, Solutions Engineering
Head, Customer Marketing for Enterprise Business
Customer Success Specialist
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