Putting Customer Feedback At The Heart Of Your Business

Learn how to increase revenue by making your business more customer-centric. See how you can make use of customer feedback to help shape consumer behavior, improve your conversion rate, and most of all, help you build lasting, trusted relationships with your customers. Listening to, and responding to what your customers are saying about you should form an integral part of your customer service strategy.

After this 45 minute webinar, you’ll learn how you can build a good customer service strategy with customer feedback at its center to help deliver an exceptional experience.

In this session, we cover:

Speakers in this webinar

Simon Johnson

UK & Ireland GM, Freshworks


Simon is the UK General Manager at Freshworks, a leading Google-backed cloud-based business software company. Simon heads up the company’s operations and revenue strategy for the UK, covering customer support and IT service management. Prior to Freshworks, Simon has led global sales teams for Microsoft and Oracle. Simon is a dad of two boys, and a keen sportsman, having completed marathons and trials for England football.

Robert Brigham

CEO, Ellis Brigham Mountain Sports


Robert Brigham wanted to follow in his Father, and Grandfather’s, footsteps and run his family business from as far back as he can remember. With a passion for Skiing and Snowboarding and a love of the great outdoors in general why would he have done anything else! Starting young, he has worked through every position in the company from shop floor to accounts, Ski technician to Operations Manager, until he became MD seven years ago. Since then he has put his experience to good use bringing systematic improvements and innovative solutions to meet the demands of today’s challenging retail environment.

Peter Simpson

Head of Partnerships, Trustpilot


Pete is the Head of Partnerships at Trustpilot UK. Pete joined this year as part of an expansion of Trustpilot’s partnership program and Pete brings a wealth of experience of building strategic alliances and channel programs from across a number of UK start-ups, including Cramer, Secerno, Reevoo and most recently Which? Trusted Traders.

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