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IT Service Management
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In a customer-driven market, acquiring a customer is only step one. It’s important to listen to the customer, to adapt and grow with a customer throughout their journey. The value of customer feedback is well documented and requesting customer feedback has become the norm after any customer interaction. But how do you measure the quality of feedback your customers are giving you.
Watch the recording of our webinar with CloudCherry, a customer experience management company, where we will talk about the different ways to measure feedback quality and discuss how to turn this feedback into action items that reduce churn and increase ROI.
Here’s what we discussed in this webinar:
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