Leading with self-service: the help widget way

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Learn how you can use the help widget to deflect tickets

You've spent years creating a comprehensive knowledge base, carefully detailing solutions for common problems that your customers face. Your support team, though, is still busy addressing the same questions over and over.

• What if you could guide customers to go through your solution articles first before they contact you?
• What if your support team can just focus on questions that haven’t been answered in your knowledge base?
• And what if your customers never have to leave your website to find answers?

In this webinar, you will learn about the new help widget from Freshdesk. The help widget can:

• surface solution articles within your website or product, so your customers don't have to go looking elsewhere for answers.
• show the contact form for your customers only when they find articles unhelpful, significantly reducing the number of tickets your support team receives
• be made to look and feel like your brand, so your customers feel at home :)

This 30-minute webinar is for anyone who has a knowledge base, and wants to guide their customers to use self-service first. You’ll leave the webinar knowing how to set up an experience for your customers that’s optimized for deflection.

And, by the way, we'll also demo some advanced features: multilingual support, the ability to pre-populate and hide ticket fields, etc. You definitely don't want to miss this!