Leading with self-service: the help widget way

Learn how you can use the help widget to deflect tickets

You've spent years creating a comprehensive knowledge base, carefully detailing solutions for common problems that your customers face. Your support team, though, is still busy addressing the same questions over and over.

In this webinar, you will learn about the new help widget from Freshdesk. The help widget can:

This 30-minute webinar is for anyone who has a knowledge base, and wants to guide their customers to use self-service first. You’ll leave the webinar knowing how to set up an experience for your customers that’s optimized for deflection.

And, by the way, we'll also demo some advanced features: multilingual support, the ability to pre-populate and hide ticket fields, etc. You definitely don't want to miss this!

Presenters in this webinar

Shankar Ganesh

Product Manager, Freshdesk

Shankar is a product person at heart. Shankar loves working closely with users to find needs and pain points, and translating them into things that solve their problems.

Karthik Kumar

Product Marketer, Freshdesk

Karthik is a human version of the phrase: a jack of many trades, master of none. While his official designation is user researcher, he is trying out product marketing and design, while also managing the Freshdesk community.