Leverage data to gather predictive insights
Data plays an important role when it comes to improving customer support. Yet, only a very few brands manage to use data to their advantage. Most of them either don’t know where to start or don’t realize that they are sitting on a gold mine. Watch the recording of this webinar as Mary Poppen talks about how support managers can learn how to look for data patterns, derive meaningful insights, communicate back to customers about what you’ve done with their feedback.
Here’s the agenda of the webinar:
- Importance of data for businesses
- Map customer journeys
- Derive actionable insights from customer data
- Impact of self-service and bots
- Closing thoughts and a live Q&A with Mary Poppen