Effortless customer service for the digital-first era

Digital conversations with customers have become the default, and it isn’t enough that they are fast, they must also be empathetic and personalized.

CX leaders must architect truly effortless customer service while continually reassessing its business implications.

View this discussion to learn:

• What does “effortless” customer service mean for the modern customer?

• How can customer service agents be empowered to deliver delight?

• How should businesses leverage the right tech to keep pace?