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Are you still switching between separate helpdesk and field service management solutions? Do you use Excel spreadsheets to monitor customer appointments and dispatch field employees? Are your customers annoyed at having to repeat themselves to your helpdesk and field service representatives?
The Field Service Management (FSM) add-on in Freshdesk eliminates all of the above challenges and helps businesses deliver better customer experiences. The Freshdesk FSM add-on helps you manage the end-to-end service lifecycle - from onboarding your field team and improving collaboration with the helpdesk team to maximizing operational efficiency with scheduling optimization and customer engagement tools.
In this webinar, we’ll show you:
How to onboard your field teams into Freshdesk
How to book appointments and dispatch field technicians with a couple of clicks
How to manage schedules and balance workloads with the Scheduling Dashboard
How to access information from the field via the mobile app and provide solutions on-the-go
Watch this webinar to find out how you can extend your customer support capabilities to the field without juggling tools.
Senior Product Manager, Freshdesk
Aparna is a Senior Product Manager with Freshworks’ flagship product, Freshdesk. She heads product development of Freshdesk FSM.
Product Marketer, Freshdesk
Girish Shenoy is the Product Marketer for Freshdesk Field Service Management. He works on growth and product adoption initiatives.
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