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Businesses are seeing a 15x spike in support volumes due to the current crisis and a 10-30% increase in the adoption of self-service across multiple channels in recent times. This has led to challenges of having to handle higher ticket volumes, growing expectations for personalized support across multiple channels, and the need for faster resolution of issues.
Though self-service is the most scalable way to address these challenges, it often comes with its own set of complexities due to implementing multiple products/add-ons with the help of multiple vendors which also leads to unnecessary added expenses.
So how can businesses leverage the benefits of implementing self-service in an efficient way? Full-stack self-service on Freshdesk provides the most comprehensive solution through its AI and omnichannel capabilities. This webinar will cover how full-stack self-service helps in delighting customers at scale.
Agenda for the webinar:
Product Marketer, Freshworks
Arjun is a Product Marketer for Freshdesk self-service. Apart from working on growth and product adoption initiatives, he likes to spend time playing the guitar, watching football, and improving his fitness.
Senior Product Manager, Freshworks
Senior Product Manager at Freshworks. A self-service evangelist focusing on building products to help users help themselves. Apart from scaling products, the amateur trekker in him loves to scale mountains and go on motorcycle adventures.
Product Manager, Freshworks
Shubam is a Product Manager for Freddy AI for self-service. He is responsible for the development of Freddy answers and Chatbot builder. He also spends time with NGOs working on uplifting children through education.
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