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Following the release of The Future of CX 2022, a Freshwork report, we will be hosting a session with some of our leading CX experts to dive into the trends that will emerge for the coming year. We’ll look at the emerging technologies and tools that will foster these trends and discuss how you can implement these in your customer support. Join experts in this 45 minute session as we look at the tools and approaches that you can use in 2022 to get your CX 2022 ready. You can also receive your copy of the report, today.
2020 was defined by challenge and change. 2021 has been about accepting and adapting to the ‘new normal'. But who got this right and used this as an opportunity to delight customers from a distance, keep their customer support teams connected and drive new engagements that activated loyalty within customers? And how will this change what will happen in 2022? What will CX look like in 2022 and how can you ensure that your customer support team is ready for the challenges ahead.
Key points covered in this session:
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