Did you know that just 22% of support managers succeed in translating data into actionable insights? With Freshdesk Analytics, you can access a goldmine of information about your helpdesk. The new feature gives you insights into support KPIs, helps identify gaps, and spots bottlenecks with minimal effort. It’s time you start exploring it and become an Analytics pro! In this webinar, we’ll help you master the science of using Freshdesk Analytics and derive insights from your helpdesk.
In this session, you will learn:
A quick overview of curated reports
Creating custom reports for your helpdesk
Learning to apply filters on reports
Knowing functionalities in Freshdesk Analytics
Sorry, our deep-dive didn’t help. Please try a different search term.