Did you know that just 22% of support managers succeed in translating data into actionable insights? We’ve introduced Freshdesk Analytics so that Admins and Supervisors like you have access to a goldmine of information about your helpdesk. It’s time you start exploring and become an Analytics pro! You can now keep a close watch over support KPIs, identify gaps, and spot bottlenecks before they slip through the cracks. 

With Freshdesk Analytics, you can build a data-driven support culture with minimal effort. In this recording, we’ll help you derive insights from your helpdesk using Freshdesk Analytics. 

What you can find in this recording?

• A quick overview of curated reports 

• Creating custom reports for your helpdesk

• Learning to apply  filters on reports 

• Knowing functionalities in Freshdesk Analytics

• Live Q&A with our Product team