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Did you know that just 22% of support managers succeed in translating data into actionable insights? We’ve introduced Freshdesk Analytics so that Admins and Supervisors like you have access to a goldmine of information about your helpdesk. It’s time you start exploring and become an Analytics pro! You can now keep a close watch over support KPIs, identify gaps, and spot bottlenecks before they slip through the cracks.
With Freshdesk Analytics, you can build a data-driven support culture with minimal effort. In this recording, we’ll help you derive insights from your helpdesk using Freshdesk Analytics.
What you can find in this recording?
A quick overview of curated reports
Creating custom reports for your helpdesk
Learning to apply filters on reports
Knowing functionalities in Freshdesk Analytics
Live Q&A with our Product team
Product Marketing Manager, Freshworks
Senior Product Manager, Freshworks
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