How Citizens Advice delivers exceptional customer support with Freshdesk + G Suite

Join us to find out how charitable organization Citizens Advice leverages Freshdesk + G Suite to improve their customer journey. This includes working with multiple teams, providing multi-channel + multi-lingual support, optimizing self-service and improving customer support processes. Choose the webinar that best suits your time zone.

The G Suite and Freshdesk integrations help businesses with all the tools they need to provide top-notch customer support to their clients – in particular Google has named Freshdesk “Recommended for G Suite” application for customer support.

As a business grows, it becomes increasingly important to leverage effective tools to support distributed customers and employees. Join our live webinar to see how Citizens Advice uses Freshdesk and G Suite to collaborate amongst its 30,000 staff to provide consumer resources across its 2,700 locations.

In this webinar, we cover:

Speakers in this webinar

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Justin Eddy

Strategic Partnerships, Google

Justin works at Google in Mountain View, California, and helps in developing product alliances with technology providers in PaaS, IaaS, and SaaS

Alan Berkson

Director, Community Outreach - Freshworks

Alan is a digital pioneer with deep expertise in technology and customer service for over a decade. Alan was included in ICMI’s Top 50 Twitter Thought Leaders of 2016.

Simon Sheridan

Product Manager, Citizens Advice

Simon has over 15 years of experience in large organisations, building IT strategy and supporting systems including Hospitality, Catering, Security, Transportation & more.

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