Sales and Marketing
IT Service Management
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By Use Case
The holiday season is around the corner and it’s more important than ever to make sure your support is optimized to handle the volume of customer inquiries. Did you know that buyers seek speedy, multi-channel customer service? When 48% of online shoppers will contact support with questions* during this time, knowing to make the best use of your customer support software can make all the difference.
If you are part of a customer support team in the ecommerce and retail industry or a team that is seasonal with support volumes you should attend this webinar. Join us as we do a deep dive of tips that’ll help your business provide a delightful support experience for your customers through the holiday season.
After this 45 minute webinar, you’ll know more about how optimized support makes your team perform more efficiently during the yearly rush.
In this webinar, we cover:
Product Specialist, Freshdesk
Bharath is a Product Specialist on the Freshdesk support team. He has an undying passion for problem solving.
Product Marketer, Freshdesk
Akshara is a Product Marketer on the Freshdesk team. She will act as a moderator during this webinar.
How to increase agent productivity
Understanding benchmark-driven customer support
Making the most of your self-service portal
How to support customers during the Ramadan season
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