How AI transforms customer service into a profit center.

In this demonstration of customer support bots in action, Freshworks CEO Girish Mathrubootham explains how AI-powered bots can induce repeat business by improving the customer journey – from initial inquiries to in-person customer experiences to even post-sales customer satisfaction.

girish girish
Girish Mathrubootham

Founder and CEO, Freshworks

What's in this discussion

  • Training bots to deliver human-like responses
  • Delivering proactive engagement with bots
  • Context-sharing to ease collaborative resolution