Every time your customers face an issue, they contact your support team through multiple channels. Your support agents then troubleshoot the problem and offer a solution. What if your agents could address the concerns of your customers even before the problems arose?
Imagine what an uninterrupted, and seamless experience customers would have. This could be a phone call to alert outages, updates to your product/website’s knowledge base, or offer assistance in advance when there are rage clicks, dead clicks, thrashed cursors.
So, how can teams predict issues which customers might face? Watch the recording of this webinar where we discuss about how you can spot frustrated customers early and deliver moments of delight to them at the right time.
Here’s the agenda of the webinar:
The traditional way of supporting customers
How does proactive customer support delight customers
Introduction to Freshdesk’s predictive support
A live demo of our new feature
Why should every support team use predictive support
Ways and means of providing predictive support and engagement