The power of customer support data to drive executive product decisions

In this webinar, John Daigle, Head of Customer Support for Rediker, a leading provider of integrated school management systems, will explain how Rediker uses Freshdesk and CxMOMENTS to analyze their customer support conversations and drive critical executive product decisions.

Customer support data is underutilized in many organizations. It holds hidden insights into how customers actually engage with your products and services. As a part of this webinar, you will learn how you can find patterns in data to help you become the voice of your customer.

This webinar will be hosted by Emmanuel from #CxMOMENTS and Murali from Freshworks.

In this 30 minute session, we will look at:

How support managers today detect recurring customer issues that need a permanent fix
Why it is a challenge for support managers to influence product or service improvements
An overview of how CxMOMENTS and Freshdesk can be leveraged
Case study: How Rediker benefited from the Freshdesk + CxMOMENTS partnership