According to the State of Customer Service Experience by Northridge, Phone is the channel of choice for payment-related concerns, resolving issues, and account changes. Most consumers also think it offers the fastest way of dealing with problems. This surely makes phone support a definite ask from businesses, to deal with critical problems your customers may come across.
After this 45 minute webinar, you’ll learn how you can build a good phone support system to deliver an exceptional customer experience and win your customer’s trust and love.
In this session, we cover: