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According to the State of Customer Service Experience by Northridge, Phone is the channel of choice for payment-related concerns, resolving issues, and account changes. Most consumers also think it offers the fastest way of dealing with problems. This surely makes phone support a definite ask from businesses, to deal with critical problems your customers may come across.
After this 45 minute webinar, you’ll learn how you can build a good phone support system to deliver an exceptional customer experience and win your customer’s trust and love.
In this session, we cover:
is the product manager of the phone channel for Freshdesk. Before Freshworks, Pulkit has had the rich experience of working across brands like Adobe and Amazon.
Manoj is the regional support lead at Freshworks. He has a broad experience and expertise in support operations, troubleshooting and helpdesk solutions.
How to support customers during the Ramadan season
Using data driven insights to improve customer support
How a customer support team won a seat at the decision-making table
Understanding benchmark-driven customer support
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