Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Powered by Freshworks & C-Zentrix
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Understand why ‘frictionless’ support is non-negotiable
Hear about Practo’s success in elevating customer and agent experiences
Learn how the right engagement tools can enhance the support organization from C-Zentrix
Head - Patient & Doctor Experience, Practo
Chief Business Officer, C-Zentrix
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In a paradigm that places customer experiences at the forefront of business decisions, making the distinction between good and great customer support could prove to a game-changer. A frictionless journey for your customers across touchpoints can be a powerful differentiator for your brand. Connected experiences need to stem from the inside out. The right processes and engagement tools can empower your internal teams to guide your customers from initiation to resolution without any roadblocks.
How did Practo - India’s premier healthcare platform - achieve this? How does it effectively manage to serve as a bridge between physicians, healthcare professionals and patients? How do partners like C-Zentrix help pave the way for this mandate?
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