In this 60 minute session, we will take you through real-life examples and best practices that you can adopt to get your support back on track. You will learn how organizations can get their support models right and put the customer back in the center again! When 76% of consumers believe that the customer service they received shows how the company values them, understanding what about the support model is broken is the need of the hour. The proactive support model comes to your rescue here and can truly help you differentiate yourself in a competitive marketplace and ace your way to world-class customer support.
In this session, we’ll look at: