In this 60 minute session, we will take you through real-life examples and best practices that you can adopt to get your support back on track. You will learn how organizations can get their support models right and put the customer back in the center again! When 76% of consumers believe that the customer service they received shows how the company values them, understanding what about the support model is broken is the need of the hour. The proactive support model comes to your rescue here and can truly help you differentiate yourself in a competitive marketplace and ace your way to world-class customer support.
In this session, we’ll look at:
Managing Director, Continental Europe, Freshworks
Prior to heading Freshworks’ expansion into the European market, Arun Mani spent over 20 years in various leadership roles, such as C-level strategy adviser at both McKinsey and Accenture. In addition to solution-based selling, he brings hands-on experience in business-building, business operations, product development, and customer support.
Product Marketer, Freshworks
Kiran is a Product Marketer on the Freshdesk team. On a daily basis, he takes care of campaigns across geographies and also is a video marketing specialist. He will act as a moderator during this webinar.
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