Optimizing your helpdesk to provide exceptional customer support during the season of Ramadan
During the Ramadan season, the retail sector experiences a seasonal surge. Online shopping increases by almost 110%. When there is a sudden surge in sales, there is usually an increase in the support ticket volumes.
Customers expect quick responses, so it's important to plan ahead to optimise your helpdesk to deal with the surge in tickets. In this webinar, our product expert will tell you how you can not only respond faster to customers, but also delight them.
This webinar would be more useful if you operate in the e-commerce or retail industry. We will take you through best practices to optimize your helpdesk for the season of Ramadan.
In this 40 minute session, we’ll look at: