Optimizing your helpdesk to provide exceptional customer support during the season of Ramadan

During the Ramadan season, the retail sector experiences a seasonal surge. Online shopping increases by almost 110%. When there is a sudden surge in sales, there is usually an increase in the support ticket volumes.

Customers expect quick responses, so it's important to plan ahead to optimise your helpdesk to deal with the surge in tickets. In this webinar, our product expert will tell you how you can not only respond faster to customers, but also delight them. 
This webinar would be more useful if you operate in the e-commerce or retail industry. We will take you through best practices to optimize your helpdesk for the season of Ramadan.

In this 40 minute session, we’ll look at:

Speakers in this webinar

Saurabh Prabhuzantye

Head, business development - Middle East & Africa

Saurabh heads Business Development for the Middle East & Africa region for Freshworks and has helped hundreds of companies adapt their support workflows for a fast-growing global audience. With years of experience in the Middle-East/North Africa region, Saurabh is uniquely qualified to understand the challenges that businesses face in the MENA region.

Akshara Sruthi G

Product Marketing Analyst

Akshara is a Product Marketer and takes care of social media marketing for Freshdesk. She will be the moderator for this webinar. If you have any questions about this webinar, please reach out to her at akshara.sruthi@freshdesk.com.