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What should you keep track of?
As your support team grows, some key metrics will help you determine if you are going in the right direction
In this webinar, we cover:
- Top 5 metrics that you need to track and how to measure them
- How to improve your support based on the above insights
- Understanding when to scale
- Best practises from Freshdesk
This webinar will be useful to anyone working in support, so make sure to share it with your whole team!