Metrics play a crucial role in customer support. By quantifying your team’s performance, you’ll be able to set realistic targets for your team and also increase individual accountability.
In order to draw insights from your metrics, you need to benchmark them against your competitors and industry. These insights can help you identify the opportunities where you can improve and weed out the inefficiencies in your support processes.
We have identified customer support benchmarks that will help you set context on the kind of metrics your company should target. These benchmarks are based on a variety of factors such as region, industry, and helpdesk adoption.
In this webinar, you will hear our Customer Success Lead, Yasasree, speak about: