Smashing Silos for Seamless Experiences

Smashing Silos for Seamless Customer Experiences

Customer expectations are changing by the hour. Customers want experiences that are instant, engaging and personalised. To be successful at delivering such experiences, companies need a single system of record for all customer profiles, company, and behavioral data. The move from Outlook and messy Shared Mailboxes to a unified, single source of truth is the need of the hour for companies to build trust with customers, suppliers and contact points. Enabling the ability to support them on the channels they prefer while setting agents up for success with effective tools for collaboration, information gathering, and automation.

In this webinar, we discuss how to

Break down the silo mentality and create a unified vision of customer experience
Build a system that fosters improved collaboration and delivers seamless experiences across channels
What it looks like in practice: how Sage Publishing, a global publishing powerhouse, transformed these aspirations into reality with an integrated helpdesk support

Richard Davies

Enterprise Account Executive at Freshworks

Richard is an Enterprise Account Executive at Freshworks and is responsible for building and maintaining relationships in the Media and Publishing space, having worked extensively in these verticals with his previous sales roles selling platform solutions for two leading Saas providers.

He is currently working with a number of the largest Media and Publishing companies in the UK, understanding their business challenges and helping them implement complex support solutions that exceed customer expectations.

Graeme Doswell

Head of Business Solutions and System Operations at SAGE Publishing

An experienced global head, managing multiple customer facing and internal teams with a range of responsibilities. Specialising in enabling teams to use technologies to meet their business needs, Graeme’s deep knowledge into Operational and Technical requirements have enabled him to lead the implementation of enterprise solutions that drive efficiencies across the organisation. His ability to see the value in internal collaboration has meant the business can make value-based data driven decisions through the in-depth reporting on the services and support that SAGE publications now offers.