Customer expectations are changing by the hour. Customers want experiences that are instant, engaging and personalised. To be successful at delivering such experiences, companies need a single system of record for all customer profiles, company, and behavioral data. The move from Outlook and messy Shared Mailboxes to a unified, single source of truth is the need of the hour for companies to build trust with customers, suppliers and contact points. Enabling the ability to support them on the channels they prefer while setting agents up for success with effective tools for collaboration, information gathering, and automation.
In this webinar, we discuss how to
Break down the silo mentality and create a unified vision of customer experience
Build a system that fosters improved collaboration and delivers seamless experiences across channels
What it looks like in practice: how Sage Publishing, a global publishing powerhouse, transformed these aspirations into reality with an integrated helpdesk support