Webinar home
Winning at Social Customer Care
These days, customer experience is everything – because it can all end up on social media. But what exactly does customer experience entail, and why should social media professionals care about offline experiences?
In this session,
- We’ll look at fun, real-life examples of great (and not-so-great) offline and online experiences
- Learn what causes people to share their experiences on social media
- Learn how to handle it when they do
You’ll leave the session understanding why customer experience is a critical piece of everyone's job.