Supercharge CX using Automation & Bots

 

As customers increasingly turn to self-service for support, technologies like AI and automation are playing a fundamental role in supporting this shift in behavior and the rise of customer expectations.The focus makes sense: online channels help companies provide an efficient, consistent support experience as volume surges, agents adapt to new environments and budgets tighten. If that is, they are used correctly.

In this webinar, you will come across:

 

 

Anusha Jogi - Head of ANZ Account Management

Vijay Shankar - Co-Founder & Director Solutions Engineering, also a speaker

Utkarsh Awasthi - Head of Customer Marketing