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As customers increasingly turn to self-service for support, technologies like AI and automation are playing a fundamental role in supporting this shift in behavior and the rise of customer expectations.The focus makes sense: online channels help companies provide an efficient, consistent support experience as volume surges, agents adapt to new environments and budgets tighten. If that is, they are used correctly.
Anusha Jogi - Head of ANZ Account Management
Vijay Shankar - Co-Founder & Director Solutions Engineering, also a speaker
Utkarsh Awasthi - Head of Customer Marketing
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