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In the last five years, our support team has grown to 60 members and now handles tickets from across 5 main regions: Australia, APAC & Middle East, Africa, UK & Europe, US & Canada. From their experience in scaling with our product, they tell you how to optimize it better than anyone else can.
In this webinar, we cover:
Regional Support Lead, Freshworks
Andrew Navin has over 9 years of experience in customer support, ITSM and IT asset management. As a Support Lead, his job includes implementing Freshdesk and Freshservice for enterprise customers from around the globe, tailored to their support principles.
Product Marketing Analyst, Freshworks
Apart from running campaigns from time to time, Jerry leads the community outreach initiative for Freshdesk, the product. He will act as a moderator during this webinar. If you’d like to get in touch, feel free to reach out to him at email@example.com
Understanding metrics that can improve your support
Understanding benchmark-driven customer support
Delivering moments of wow with proactive support
Building an effective Self Service Portal
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