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Customer support begins at home
In the last five years, our support team has grown to 60 members and now handles tickets from across 5 main regions: Australia, APAC & Middle East, Africa, UK & Europe, US & Canada. From their experience in scaling with our product, they tell you how to optimize it better than anyone else can.
In this webinar, we cover:
- How our support team scaled with an exponential increase in ticket volume
- Which of the 7 channels we focus on
- Data and insights from our process
- Tools and features used by the team
- How we keep our agents motivated