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Customer support begins at home

In the last five years, our support team has grown to 60 members and now handles tickets from across 5 main regions: Australia, APAC & Middle East, Africa, UK & Europe, US & Canada. From their experience in scaling with our product, they tell you how to optimize it better than anyone else can.

In this webinar, we cover:

Speakers in this webinar

Andrew Navin
Andrew Navin

Regional Support Lead, Freshworks

 

Andrew Navin has over 9 years of experience in customer support, ITSM and IT asset management. As a Support Lead, his job includes implementing Freshdesk and Freshservice for enterprise customers from around the globe, tailored to their support principles.

Jerry George Thomas
Jerry George Thomas

Product Marketing Analyst, Freshworks

 

Apart from running campaigns from time to time, Jerry leads the community outreach initiative for Freshdesk, the product. He will act as a moderator during this webinar. If you’d like to get in touch, feel free to reach out to him at jerryg@freshdesk.com

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