Technology is evolving faster than ever, customer expectations are changing and companies are finding new ways to engage them.
Today's consumers demand modern experiences -- they expect omni-channel contact ability, conversational self-service interfaces and fast seamless resolutions.
Automated customer engagement, powered by Artificial Intelligence (AI) is opening new avenues of opportunity for companies to better their customer experience. Join this webinar to understand why AI and conversational platforms are so important in shaping the customer experience of the future and learn practical applications of AI in customer support.
Here’s what we discussed in this webinar:
The Power of Freshdesk + GSuite to provide efficient Customer Service
How Citizens Advice uses Freshdesk + G Suite for efficient support
How to use metrics and take data driven decisions
How to engage your community to build better products