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We’re hosting an exclusive webinar where we’ll be talking about how businesses can identify optimal channels in customer support and unify them for better customer experience.
At the webinar learn more on
Whether you should provide support across multiple channels or focus on efficiently supporting customers across a few channels
Integrating multiple support channels to provide a unified customer experience
Presenter for this webinar
Founder & MD,
Founder & MD, Consultincey
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15 years ago, your customers wouldn’t write or call to seek support; it was too much of an effort. But now? There is Twitter, Facebook, email, phone and more. With the rise of new channels in customer support, businesses are struggling to keep up.
In order to provide effective customer support, businesses need to identify channels that are optimal for their business By doing so, they can ensure they are present where their customers are.
However, the buck doesn’t stop there. Businesses should not only provide support across channels but should also be able to deliver a unified support experience. In order to do that, customer support agents need context. Something that you can achieve with Omnichannel support.
We will also have an interactive Q&A session at the end of the webinar to answer all your queries.
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