Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Engage your customers on the world's most popular messaging app with our WhatsApp integration for Freshdesk.
Already have a Freshdesk account? Request the WhatsApp for Business integration.
Connect WhatsApp with Freshdesk to seamlessly support customers on the most popular messaging app.
Let customers instantly engage with your company through a WhatsApp business number.
Your agents can read, respond, and resolve customer issues over WhatsApp just like any other communication channel that you support — all from within Freshdesk.
Use Freshdesk’s automation rules to help your team manage WhatsApp messages with ease.
For example, you can automatically route WhatsApp messages to specific agents or set the priority level for new WhatsApp tickets to ensure conversations stay fresh and timely.
WhatsApp for Business integration is available as an add-on for Freshdesk Garden, Estate, and Forest plans.
Prioritize, categorize, and assign incoming tickets to the right agents to meet your SLA requirements.
Loop in teammates, split tickets, and work together as a team to resolve issues faster.
Unify support channels like email, phone, chat, social, and web on an all-in-one CX platform.
Automate ticket prioritization and assignment from multiple channels to provide faster resolutions.
Analyze KPIs and improve your team's performance with Freshdesk's Analytics.
Assign incoming tickets based on an agent’s skill, workload, or in a round-robin fashion.
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