Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Reach 1.5 Billion customers where they’re already present to resolve queries faster with the WhatsApp integration for Freshdesk.
Have a Freshdesk account already? Get WhatsApp for Business API
Leverage the most out of our omnichannel experience by supporting customers on the channel they’re most active on - WhatsApp. Connect your WhatsApp account with Freshdesk and resolve customer queries faster than ever.
Your customers can now engage with your business instantly through a WhatsApp business number.
Your agents can read, respond, and resolve all the customer queries as they would with any other communication channel - right within Freshdesk.
Be proactive with your support! Communicate essential updates
like order details and delivery status to your customers through
WhatsApp without waiting for them to reach out to you.
WhatsApp API integration is available as an add-on for Garden, Estate, and Forest plans.
Prioritize, categorize, and assign incoming tickets to the right people, so your overall SLA is not affected.
Loop in teammates, split tickets, and work together as a team to resolve queries faster.
Unify all support channels like email, call, chat, social, and website to provide a single platform to boost agent productivity.
Leverage the smart automation features to automate ticket prioritization and assignment from multiple channels to provide faster resolutions.
With Freshdesk's Analytics, analyze specific KPIs to help improve your team's performance.
Assign incoming tickets based on an agent’s skill, workload, or in a round-robin fashion to divide workload efficiently.
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