Excited still?

We'd like you to consider a few things when you’re writing a guest post for us:

Practical examples are important

Theory is fine but it’ll be great if you can show our readers how to implement an idea in real life.

Clarity before wit. Always

If your content is witty but is killing its clarity, then leave the wit out. However, if you can manage both like a pro, then nothing like it.

Share your opinions

A lot of people are talking about customer service but what’s your take on it? Tell us what you think about a particular subject without going over the top.

Know your audience

Like we mentioned earlier, we publish content for support professionals who engage in customers conversations every day. Make sure your content speaks directly to our audience.

Keep the tone casual

It’s good to be serious and love the things you do. But it’s most effective when you talk about it in a casual yet knowledgeable style. Umm… like talking to a friend.

Avoid promotional pitches

We’ll be all kinds of thankful if you keep the sales pitch out of the story.