Freshworks vs. Zendesk
Your search for the best Zendesk alternative ends here
See why top brands trust Freshworks Customer Service Suite for conversational support, intelligent bots, and advanced ticketing—all in one place, powered by AI.
#1: All-in-one omnichannel solution
Freshworks empowers businesses to offer personalized customer experiences across channels including digital, voice, and bots by consolidating relevant customer information in a single place—without relying on expensive integrations, custom apps, or switching between multiple tabs.
#2: Improved agent experience
Drive deeper agent efficiency with Freddy AI–Freshworks’ native AI engine–to help your team offer faster, more personalized responses. Deploy intelligent bots across channels to deflect repetitive queries and optimize your team’s workload by freeing up agent time.
#3: Proactive AI-powered insights
No code, no clicks. Generate reports and analyze data easily with simple prompts using Freddy AI without losing your Zen over complex reports. Freddy AI continually analyzes performance data and provides the next-best actions to optimize business growth.
#4: Scalable and innovation-focused
From generative AI and bots to the latest messaging channels, Freshworks quickly incorporates advanced technologies for superior customer engagement. Our secure and flexible platform makes it easier to scale, customize, and rapidly innovate on features to support your business needs.
#5: Easy to configure and use
Unlike legacy tools that need extensive implementation and maintenance, Freshworks Customer Service Suite is easier to set up, deploy, and maintain–accelerating the time to realize value. You can easily create bot journeys and automate ticketing workflows without spending extra on separate add-ons.
Increase in issues resolved via self-service
Cost savings through improved agent efficiency
ROI delivered
Source: Forrester’s Total Economic Impact study of Freshworks Customer Service Suite. These results are based on a composite organization over three years.
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