Deliver moments of wow in every support channel
In every support channel, you’ll find that Freshdesk offers a delightful experience to customers. As examples, email responses appear natural like they’re sent directly from your email inbox. The messaging experience is friendly and asynchronous similar to the ones powered by WhatsApp. With simple solutions for proactive support, chatbots, and automatic ticket assignment, companies using Freshdesk deliver excellent customer support.
With Zendesk, you’ll find emails come in a robotic template that makes it apparent that you’re using a helpdesk. Your customers will be asked to “reply above the line”. Unlike Freshchat’s modern messaging experience, Zendesk places customers in a queue after they’re required to fill a form in a chat window. In fact, without an option to assign tickets automatically, you’ll risk responding late to customers.