Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Relieve your customers of long wait times and your support team of repetitive tasks.
Build a bot - with absolutely no coding!
You don't have to take our word for it, try it yourself!
Build a bot to answer customer questions. Build one to execute actions based on triggers. Build one to auto-update customer data.
Or build a bot that can do all of this!
Use the no-code GUI builder to set up conditional flows with ease. Map out the conversations to equip your bot to guide your customers towards the right resolution. All that, without a live-agent intervention.
Save time for your customers and agents by having your bot automate resolutions.
Set up APIs for your bot to trigger while in-conversation with customers. Your bot can fetch and push data to any of your 3rd party applications and internal systems to improve resolution rates.
No more transfers to live-agents when multiple applications are involved in a resolution!
Own the look and feel of your chatbot widget so it reflects your brand values. Customize the shape, color, size and everything about your widget with our simple CSS editor.
Retain the identity of your brand across all touchpoints with your customers.
Measure your bot’s performance and optimize its flows for higher efficiency. Create reports with attributes and visualizations of your choice to suit your business requirements.
Leverage your bot data and craft conversations to ‘wow’ your customers.
Upload scripts of your bot conversations in any language so you can make your bot polyglot!
No more code-level corrections. Click, update, and save — that's all it takes to refine your bot flows.
Transfer conversations seamlessly to live-agents, on just one click.
Deliver a true omnichannel bot-experience with out-of-the-box multichannel integrations.
Capture customer information automatically as 'Custom Params' to provide contextual support.
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body.
It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
Need extra reasons to believe?
Ancillary services provided by a bot can help maintain uptime and resolution time while bringing down costs.
Refine flows and revert to any older flow to solve for your use-case.
No more code-level correction. Know exactly where the bot flow is to be updated - click, update, save.
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