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Previous webinars

A single place to discover educational webinars hosted by the Freshdesk team and customer support influencers across the world. We have a collection of webinar recordings, AMA’s and workshops about customer support.

Why you should watch and subscribe to our future webinars

Freshdesk is a customer support software trusted by 150,000 businesses across the world. We host customers, prominent speakers from the support industry to talk about best practices and customer service skills that help small and large teams deliver exceptional support to their customers.

If you are a customer-centric organization like us, here’s what you can expect:

New and innovative ideas to delight customers

Tips on taking your support from good to great

Skill-based workshops for teams of all sizes

Suggestions on building and measuring customer loyalty the right way.

The truth about transforming customer experience with AI
WEBINAR

The truth about transforming customer experience with AI

Chatbots - How to increase revenue and boost customer experience
WEBINAR

Chatbots - How to increase revenue and boost customer experience

Product Tips

How a customer support team won a seat at the decision-making table

An overview of Freshdesk Mint
Product Tips

Explore Freshdesk Mint - One year of uprgades

Social customer care
Product Tips

A beginners guide to social customer care

How Session Replays can redefine your Customer Support
Product Tips

How Session Replays can redefine your Customer Support

Product Tips

The art of handling difficult conversations

Product Tips

Understanding benchmark-driven customer support

Product Tips

How to use metrics and take data driven decisions

Product Tips

How to engage your community to build better products

Product Tips

Building an effective Self Service Portal

Product Tips

How to support customers during the Ramadan season

Product Tips

Delivering moments of wow with proactive support

product Tips

Putting Customer Feedback At The Heart Of Your Business

Product Tips

How to support customers during the holiday season

Product Tips

How Citizens Advice uses Freshdesk + G Suite for efficient support

Product Tips

Making the most of your self-service portal

Product Tips

The Power of Freshdesk + GSuite to provide efficient Customer Service

Product Tips

Understanding metrics that can improve your support

Product Tips

How offline experiences can affect the online customer experience

Product Tips

How to increase Agent Productivity