How chatbots improve customer experience and increase revenue

 

Businesses recognize the need to connect with customers instantaneously. And, as consumers continue to embrace automated self-service, business leaders are becoming aware of its benefits. It’s clear that AI-powered chatbots have the ability to significantly improve customer support by means of providing instantaneous gratification.

Many companies see a significant decrease in ticket volume to the effect of common queries handled by bots and seamlessly passed on to a human whenever necessary. Agent time is freed up for more complex issues and customers are happier. They do not have to deal with long wait-time, instead they are offered immediate assistance thereby resulting in improved CSAT scores. Timely engagement at the right customer touchpoints have resulted in businesses seeing upto 30% increase in profits.

Join us on this webinar, as we share our experiences and knowledge on the positive business impact chatbots can bring to your customer service and customer experience strategy. Get a sneak-peek into how your industry peers are leveraging technology to hit revenue targets.

Presenters

Ben Sims

Sales Manager Freshworks

Ben is a Sales Manager at Freshworks and is responsible for building and maintaining relationships in the Technology and Energy space, having worked extensively in these verticals with his previous sales role at a FinTech startup.
He is currently working with a number of Enterprise Technology and Energy companies in the UK, understanding their business challenges and helping them implement complex support solutions that exceed customer expectations. Outside of work Ben is a keen rugby player.

Akshay Jain

Head of Sales Engineering

Akshay heads up the Sales Engineering Team for Freshworks UK. With more than 10 years of experience in solutions consulting and product management, he has worked with a wide range of clients across different sectors such as Retail and E-commerce, Financial institutions, AdTech, and Public Sector. In his current role - he is helping companies create a great customer service journey using innovative technology and products.

Sandeep John

Marketing Manager Freshworks

Sandeep is a Marketing Manager at Freshwork and leads marketing initiatives for the United Kingdom, Middle East and Africa. He is responsible for strategy and execution of demand generation and campaign activities for Freshworks.
Sandeep has previously worked across sales and marketing functions in large product and services companies and brings his rich experience of having worked with cross-functional teams across the globe. Outside of work Sandeep is into theatre and a musician.