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All Webinars

A single place to discover educational webinars hosted by the Freshdesk team and customer support influencers across the world. We have a collection of webinar recordings, AMA’s and workshops about customer support.

Why you should watch and subscribe to our future webinars

Freshdesk is a customer support software trusted by 60,000 Customers across the world. We host customers, prominent speakers from the support industry to talk about best practices and customer service skills that help small and large teams deliver exceptional support to their customers.

If you are a customer-centric organization like us, here’s what you can expect:

New and innovative ideas to delight customers

Tips on taking your support from good to great

Skill-based workshops for teams of all sizes

Suggestions on building and measuring customer loyalty the right way.

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CX EXPERT TALKS

Scaling Customer Support with Chatbots and AI

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CX EXPERT TALKS

How AI Transforms Customer Service into Profit Centers

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CX EXPERT TALKS

4 Applications of AI in Customer Service

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CX EXPERT TALKS

Optimizing CX for Higher Customer Engagement and Revenue

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CX EXPERT TALKS

Customer Service Trends and Best Practices for Banking, Financial Services, and Fintech

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CX EXPERT TALKS

The Real RoI of Chatbots in Customer Support

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CX EXPERT TALKS

Textline and Freshworks: Using SMS and Texting as Customer Service Channels

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CX EXPERT TALKS

Removing Operational Silos using Centralized Customer Service

WEBINAR

How to choose the right field service software

WEBINAR

Leading with self-service: the help widget way